DragonFrugal.com > Service Protocols

Service Protocols Revision 25 (07/08/2010)

Small and Medium Jobs are defined as small or medium web application editing, and any overall small or medium work requests, including all installations of small or medium premade packages of any type, as long as the overall work requests aren't considered above a medium job. These requests are prioritized by urgency, the chronological order in which they are received, and their size relative to other current requests. Small and medium jobs are eligible for Advertising Specials.

Projects are defined as large web application editing, and any overall large work requests, including all installations of large premade packages of any type. Projects have an affordable one-time setup fee (unless paid for with a web developing package, in which case setup fees are waived to $0), and are scheduled according to availability. Estimated project availability will always be posted on the proposal requests page (in the "Contact" section of the web site), so visitors can see when DragonFrugal.com expects to be available for work on new project-sized jobs. Availability estimates are not guaranteed, and project-sized jobs are NOT eligible for Advertising Specials.

Project setup fees are small fees only applied once per new project-sized job (unless paid for with a web developing package, in which case setup fees are waived to $0), and the setup fee is NOT included in the estimated costs. Project setup fees are NOT applied to small and medium jobs costs.

Cost estimates may be used to determine up front cost and any applicable project setup fee. DragonFrugal.com can gauge the caliber of the work to match a budget you specify (prioritizing important needs first), alert you when your budget maximum is being neared, and always posts current hourly work logs at your online account so you will know exactly how much the next invoice will be. Due to the nature of this type of work and DragonFrugal.com's hourly rate billing structure only non-guaranteed estimates are available, so it is important to let your budget be clearly known (if it's a tight budget) and also keep track of unpaid work hours at your online account and ask DragonFrugal.com to alert you if the project is in danger of going over any specified budget.

Discounts may be available on hourly rate labor costs and certain other services or packages, but discounts ARE NOT available on ANY fixed rate labor costs. Fixed rate labor costs are ALWAYS billed separately from discountable services or products.

Customer service is Monday through Friday from 10:00am until 4:00pm U.S.A. Eastern Time, unless it is an emergency. In cases of emergency those contacts will be reviewed and resolved as soon as possible. Customer service by phone / instant messaging / email / fax is free, unless contacts are considered to be an excessive volume (determined daily), or unless it is consultation for any custom web application editing project(s) in progress. Applicable customer service charges are billed at standard hourly work rates, and any applicable hourly rate discounts for web developing packages and Advertising Specials are applied.

Refunds or partial refunds are honored for:
1. Credit from unused non-discounted prepayments or pre-paid credit for up to 3 months from *date of cash purchase of the credit.
2. Credit from unused discounted prepayments for up to 3 months from *date of cash purchase of the credit used to buy the discount package (unused credit hours never expire, unless you get a refund). This refund will nullify your hourly discount rate and your $0 setup fees status for any work already done using these discounted prepayments, and your already-used hours and any credited setup fees will be deducted from any applicable web developing package at the current standard rates.
3. Significant amounts of editing work determined to be dysfunctional within 30 days after completion of the job (or you may have it fixed for free within those 30 days), if the customer did not insist upon DragonFrugal.com doing the editing work in a manner that DragonFrugal.com warned against.
4. Unwanted server-side application work (PHP scripting or otherwise) which the customer has not had access to the source code of, if the application appears comparably feasible for DragonFrugal.com to use in it's business activities, relative to the considered refund amount.

Prepayments and pre-paid credit, including all web developing packages, expire after 18 months regardless as to how much has been left unused, and from that time onward cannot be used to pay for any further products or services.

The privacy policy of DragonFrugal.com is:
1. Unless specifically granted permission, customer contact information is never shared with third parties.
2. Unless specifically granted permission, private and personal web sites of customers are never shared with third parties.
3. If specifically requested by the customer, non-private commercial web sites are also never shared with third parties.

Suspension or Denial of Services is reserved for the following scenarios and any other unforeseen scenarios, as allowed by the laws of the United States of America:
1. The customer has invoices that are unpaid for 10 or more days.
2. The customer has abused staff, services, or products (whether digital or physical) of DragonFrugal.com or any related third party provider.
3. Work requests associated with offensive, pornographic, or fraudulent material.
4. Work requests considered significantly unfeasible or unreasonable.

* Date of cash purchase refers to the date in time that actual cash was received from a customer by DragonFrugal.com for any credit, product, or services payment.

DragonFrugal.com's service protocols may be revised at any time without notice, so please review them occasionally through the provided link at the bottom of any DragonFrugal.com main page.

Thank you very much for your interest in DragonFrugal.com! :)

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