DragonFrugal.com > Service Protocols

Service Protocols Revision 38 (December 14th, 2011)

Small and Medium Jobs are defined as any overall small or medium work requests, as long as the overall work requests aren't considered above a medium job. These requests are prioritized by urgency, the chronological order in which they are received, and their size relative to other current requests. Small and medium jobs are eligible for Advertising Specials.

Projects are defined as any overall large work requests. Projects have an affordable one-time setup fee (unless paid for with a web developing package, in which case setup fees are waived to $0), and are scheduled according to availability. Estimated project availability will always be posted on the proposal requests page (in the "Contact" section of the web site), so visitors can see when DragonFrugal.com expects to be available for work on new project-sized jobs. Availability estimates are not guaranteed, and project-sized jobs are NOT eligible for Advertising Specials.

Privately Outsourced Work is welcome, and every effort is made to be sure work done is accomplished privately and reflects as an extension of your business. No contact is initiated with your clients unless you specifically request it, and you and your client's websites, projects, businesses, contact details, or anything else about you and them are not shared publicly.

Project setup fees are a one-time very small fee, only applied once per new project-sized job (unless paid for with a web developing package, in which case setup fees are waived to $0), and the setup fee IS included in the estimated costs. Project setup fees are NOT applied to small and medium jobs costs.

Cost estimates are used to determine likely costs for work requests, and any applicable required prepayments for non-frequent customers. All cost estimates do include any applicable project setup fee. DragonFrugal.com can gauge the caliber of the work to match a budget you specify (prioritizing important needs first), alert you when your budget maximum is being neared, and always posts current hourly work logs at your online account so you will know exactly how much the next invoice will be. Due to the nature of this type of work and DragonFrugal.com's hourly rate billing structure only non-guaranteed cost estimates are available, so it is important to let your budget be clearly known (if it's a tight budget) and also keep track of unpaid work hours at your online account and ask DragonFrugal.com to alert you if the project is in danger of going over any specified budget.

Time estimates as to the approximate calendar date a new work request will be finished are given to customers who ask for them, but due to the nature of this type of work only non-guaranteed time estimates are available.

Discounts may be available on hourly rate labor costs and certain other services or packages, but discounts ARE NOT available on ANY fixed rate labor costs. Fixed rate labor costs are ALWAYS billed separately from discountable services or products.

Customer service is available Monday through Friday from 9:00am until 5:00pm U.S.A. Eastern Time, unless it is an emergency. In cases of emergency those contacts will be reviewed and resolved as soon as possible. Customer service and or project consultation by phone / audio & video chat / instant messaging / email / fax is only free if the communication is not related to any hourly rate web editing project(s) or task(s) in progress, and if it is not considered to be an excessive volume (determined daily). Customer service and or project consultation charges are billed at standard hourly work rates, and any qualifying hourly rate discounts for web developing packages and Advertising Specials are applied.

An online customer account may be required for DragonFrugal.com to organize and track work logs and invoices on any web development jobs you have, even if you never decide to login and use the account yourself. You always will have the option to pay for web development services without logging into your account at DragonFrugal.com, if you decide you prefer one of the alternate methods of payment that are available in the billing section of the website. Payment for digital product(s) may require you to have an online customer account created, where you must login to access the digital product(s) you are purchasing.

Prepayments and pre-paid credit, including all web developing packages, expire after 24 months regardless as to how much has been left unused, and from that time onward cannot be used to pay for any further products or services.

Refunds or partial refunds are honored for:
1. Credit from unused non-discounted prepayments or pre-paid credit for up to 6 months from *date of cash purchase of the credit.
2. Credit from unused discounted prepayments for up to 6 months from *date of cash purchase of the credit used to buy the discount package (unused credit hours fully expire as non-usable after 24 months). This type of refund will nullify your hourly discount rate and your $0 setup fee status for any work already done using these discounted prepayments, and your already-used hours and any credited setup fees will be deducted from any applicable web developing package at the current standard rates.
3. Significant amounts of dysfunctional editing work (beyond normal programming bugs), within 90 days after completion of the job (or you may have it fixed for free within those 90 days), if the customer did not insist upon DragonFrugal.com doing specifically related editing work in a manner that DragonFrugal.com warned against. Programming bugs deemed small to medium-sized are a very common occurrence in any program, and are not eligible for refunds or free fixes as these programming bug(s) are not considered significantly dysfunctional. The job must also be considered fully completed within reason, to be eligible for any refund or free fix within the first 90 days of completion.

The privacy policy of DragonFrugal.com is:
1. Unless granted permission by the customer, all customer contact information is never shared with any third parties.
2. Unless granted permission by the customer, all private or personal web application names and web site addresses of customers are never shared with any third parties.
3. Unless granted permission by the privately outsourcing customer, they and their client's non-private and commercial web application names and web site addresses are never shared with the general public (such as in forums, web pages, portfolios, advertisements, etc), and contact with their clients is never initiated.
4. If requested by the customer, all or any specified non-private and commercial web application names and web site addresses they or their clients own which are not covered under DragonFrugal.com's other privacy protocols are never shared with any third parties.

DragonFrugal.com reserves the right to:
1. Require prepayment before work is started even for frequent customers, if they have a history of late payment for services or products.
2. Revise these service protocols at anytime, without notice.
3. Any other actions deemed necessary, which are allowed by the laws of the United States of America.

Suspension or Denial of Services is reserved for:
1. Invoices that are unpaid for 7 or more days.
2. Customers whom have abused staff, services, or products (whether digital or physical) of DragonFrugal.com or any related third party provider.
3. Work requests associated with illegal, offensive, pornographic, fraudulent, or copyright-infringing material.
4. Work requests considered significantly unfeasible or unreasonable.
5. Any other unforeseen scenarios, which are allowed by the laws of the United States of America.

* Date of cash purchase refers to the date in time that actual cash was received from a customer by DragonFrugal.com for any credit, product, or services payment.

DragonFrugal.com's service protocols may be revised at any time without notice, so please review them occasionally through the provided link at the bottom of any DragonFrugal.com main page.

Thank you very much for your interest in DragonFrugal.com! :)

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